Neru connects HME teams and brings proactive support to every patient, improving adherence, protecting recurring revenue, and giving clinicians more time for care.
Built with the providers shaping the future of HME
Almost no patient quits on day one. Neru is there for the weeks after: an AI concierge for every patient, every day, so your care team works at the top of its license with the patients who need it most.
More patients stay on therapy, leading to better outcomes, stronger economics, and more referrals.
We started Neru because we are those patients too
Disconnected teams and point solutions make it harder to maintain continuity, leaving patients at risk of falling through the cracks throughout treatment.
Nora proactively supports patients throughout treatment, connecting teams and bringing clinicians in when needed.
See how Neru improves patient onboarding, adherence, resupply, and call resolution while reducing the workload on your team.
Improve patient conversion, retain patients, accelerate revenue, and reduce costs by 60-65% through intelligent intake and scheduling. Nora manages onboarding through AOB, MOP, and scheduling steps.
Real-world results, measured across patient cohorts, interactions, and completed orders
Scaling a 90-day adherence program across acquisitions
AI PAP Adherence Program, co-designed with their care team, with consistent results across patient cohorts
24/7 customer service to absorb inbound call volume
Very low 90-day patient adherence
AI PAP Adherence Program, ROI in 4 months
Multi-therapy resupply expansion
Manual workflows, overstretched team, high labor costs
24/7 resupply hotline integrated with their calling platform + custom resupply engine
Outbound resupply & full patient-journey expansion
High call volume, long wait time, costly human CSRs
PAP troubleshooting hotline
Patient referral conversion & long-term retention
Every patient has to go through the same steps, but what they need at each step is different for each patient. Chronos, our proprietary decision engine, builds each patient’s evolving behavioral fingerprint to anticipate needs, trigger proactive support, and improve long-term outcomes.
Runs on your phone system. Nora picks the channel and the hour each patient answers.
RingCentral, GoTo, NICE CXone, Zoom
One engine behind Nora and Lara, live at national and regional HMEs.
Hundreds of thousands of patient interactions, live every day at national and regional HMEs.
Phone and text, day and night. Nora picks the channel and the hour each patient answers.
Designed and evaluated with clinicians, human in the loop by design.
Nora for sleep and respiratory, Lara for diabetes, the next one for whatever your patients need to stay on.
